SHIPPING

Orders are processed and dispatched the same day when placed by 3 p.m and within 24 hours when placed after. Orders placed at weekends and on bank holidays are processed and shipped within 48 hours. We ship worldwide.

UK - Standard (3-5 days) Free

UK - Express (1-3 days) £7.95

Worldwide - (5-10 days) Depends on Location

Worldwide shipping is free on orders above the value of £75.00

Complimentary Delivery offers valid on orders shipped in the United Kingdom and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling, do not count toward the qualifying amount. Applies to merchandise only. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer.

Please note that all orders are subject to verification - in particular, the billing and shipping addresses and the means of payment. Alistair Grey reserves all rights to request additional identification information, if necessary.

Deliveries are made by a single carrier, Royal Mail, and for security reasons, the recipient’s signature is required.

The delivery is also pending on order verification and availability of the Products. Also, we are not responsible for any unexpected delays occurring during the shipment by our shipping provider.


ORDER STATUS:

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder.

RETURNS/Exchanges:

If you are not completely satisfied with an item purchased at alistairgrey.com, you can return it to us within 14 days of receipt of item(s) for an exchange or refund by following the steps outlined below. 

  • Obtain and fill a Returns form, which will be provided with the product.
  • Merchandise must be returned in its original condition to be accepted as a return. Merchandise must be unworn, unwashed, free of any odours and perfumes and in a resalable condition
  • Returned or exchanged items must be accompanied by all packaging, hang-tags and any related accessories and instruction.

All returns will be credited to the original purchaser's form of payment unless otherwise specified on the returns/exchanges form. The original purchaser's credit card account will be credited upon the processing of the returned item(s),

If you require additional assistance with your return, please do not hesitate to contact our Customer Assistance at info@alistairgrey.com.

Original shipping charges are not refundable except for cancellations. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.

There is a limited period during which you will be able to cancel your order until it is fully processed.If you wish to cancel or modify your order, please send an email to info@alistairgrey.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

PAYMENT:

Alistairgrey.com accepts the following payment methods:

Credit Card: Visa, Mastercard, American Express, JCB, Visa Electron, Maestro enabled debit cards.

The Total will be charged to your card when the order is shipped.
Alistairgrey.com features a fast checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Paypal: shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website Paypal.Com.